Frequently Asked Questions

How do I store my Smash Cake?

Our Smash Cakes are best when kept out of direct sunlight and stored in a cool dry area. We recommend to not store these in the fridge (especially if you have lollies/gummy lollies inside). Pop your Smash Cake in the fridge for 15 minutes just before you smash.

What's inside the Smash Cakes?

We fill our Smash Cakes with your favourite confectionery. Our standard mix consists of 1KG of The Natural Confectionery Party Mix. We also offer Sour Gummy Mix, Cadbury Favourites, Celebration Mix, Milk Shakes, Fruit Bursts, Whittakers Mix and Lindt Lindor at this stage. If you have a specific request, please email us.

How many days notice do I need to give?

We require a minimum of 2 days notice for our standard range. The order cut off time is 8pm. For any custom orders or any Smash Cakes with special requests, please allow 10 days notice. We always try our best to accommodate all orders, if it is urgent please email us info@hellosmashcake.co.nz.

Can I request for a custom-made cake?

Yes, of course! If you'd like something special made that you can't find on our site, contact us and we are more than happy to help bring your idea to life.

Refunds and Returns

Our products are handmade to order so we do not offer refunds or returns.

If a cancellation request is received more than 72 hours from date of delivery or pick up and the product has not yet been produced, we can offer a refund. No refunds will be issued once the products have been produced. Cancellation requests must be placed by email.

If you have any questions, please do not hesitate to reach out to us via email at info@hellosmashcake.co.nz.